Hardware upgrades required
Information for hardware replacement
On this page you will find all the important information to successfully carry out the hardware replacement of your current units TP3, TP4 and TP5 due to LifeCicly Management and the upcoming 2G and 3G network shutdown. Regarding 2G network shutdowns please also have your transit vehicles in mind (e.g. Swiss transit routes after 31.12.2022).
Shutdown 2G and 3G-network
Country overview of planned grid shutdowns
Which countries are affected: 2G_3G_Termination_schedule.pdf.
Hardware replacement process
Four steps for a successful hardware replacement:
1. Order hardware and make an appointment in the workshop
Parts for Mercedes-Benz vehicles: Please check the standard catalogue (Xentry Parts Information)
3. The vehicle is converted in the workshop
Instructions for Mercedes-Benz vehicles: Please check the standard catalogue (Xentry Parts Information)
You can find the phone number using the phone number generator, please enter the ICCID number in the link provided below.
4. Have the vehicle activated with new hardware
Arrange activation after successful conversion
Fleetboard: Online Support Center -> Activate/deactivate tile: Please select Activate.
When activating, please note the serial number of the affected unit in the Online Support Center. See image below on where to find the serial number